Policies and FAQs:

Aqua Bonsai provides a line of Aqua Bonsai trees and other creations, as well as Shrimp Spheres, to its customers. Aquarium and pond maintenance is provided.  All custom designs and artwork is subject to copyright and trademark, and cannot be copied or used with permission. 

No refunds. Exchanges welcome. I guarantee live arrivals on the Shrimp Spheres. If any little creatures were damaged en route, please send me photographs upon immediate arrival of order.  Customer responsible for shipping on exchange transactions. If you are not satisfied with your order, please contact me. I try to make each customer satisfied, so if you have questions about a certain piece, please contact me beforehand to make a well informed purchase.

Orders will be shipped within the USA, via USPS Priority Mail based on size of bonsai or sphere piece, out of Massachusetts, USA. Shipments are insured. Shrimp Spheres are shipped every Tuesday.  Aqua Bonsai trees ship 14 days from the date of payment as the trees are made when ordered. International customers, please contact me for pricing. International customers are responsible for customs, duties, etc.
Aqua Bonsai is not responsible for any loss, damage, or theft after sending out order. 

Please contact me for any questions, concerns, custom orders, or fish tank advice.